Extraordinary Client Experience

We live in a world where ‘a good experience’ is commoditized and will just no longer create enough standout for you to truly build customer love, retention and help spread the word for what you do.

Extraordinary client experiences on the other hand go beyond the notion of good and create true and consistent differentiation. These are unexpected and keenly focused on the customer.

Let’s take the perspective of your customer, look at other industries for stimulation and offer insights into what makes you truly stand out in the long run.


  • 16:9 PowerPoint or KeyNote, incl. Audio/Video & Live Links (YouTube)
  • Duration: scalable (40 – 60min + Q&A)
  • Executive Workshops format on request (min. half-day)

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Workshops & Masterclasses

Getting You Ahead

Customized education with tangible outputs. Facilitated engagements involving the shaping of shared and aligned purpose, creating vision, and embedding and aligning teams on brand strategy, culture and direction.

#Purpose #Vision #Culture #Brand #Marketing #Alignment

Get in Touch

Email: email@markuskramer.net
Phone: +41 79 138 68 29

Zurich, Switzerland
London, UK